Appointments

In order to facilitate engineer route planning and loading, customers will be requested to accept "all day" appointments. However, ACTV will use it's best endeavors to meet customers requests where this is inconvenient, primarily by offering morning or afternoon appointments, or giving the customer direct contact with the engineer to arrange call times.

Spares Policy

ACTV undertake to stock at their expense a reasonable holding of components. Where spares have to ordered, every endeavor will be made to order them on the same day as the diagnosis is made, but in any event no later then the day following. Customers will be advised of any delay due to spares order placement. An effective order progress system is maintained by the company.

An effective "work in progress" system is maintained and clients will be informed of any repair in progress with an excessive delay.

All components will be at least equal to the original manufacturer's specification or British Standards Institute specification, whichever is relevant.

Where a manufacturer's warranty is applicable, ACTV will not charge for any component unless the manufacturer refuses a free issue, free exchange or claim back value.

Guarantee

Repairs of all products are under guarantee against the recurrence of the same fault for a period of ninety days. A similar fault in the same section of the product during this period will carry a materials charge only. Unrelated repairs will be charged for in full.

Indemnity and Insurance

ACTV guarantee to indemnify the client and customer against any claims or costs arising out of faulty workmanship on the part of any of their employees.

Exceptions

The following items will not normally be covered under the ACTV guarantee:

* Spares no longer available
* Liquid spillage of any kind
* Wilful or malicious damage
* Accidents (other than whilst in the company's possession)
* Acts of God (lightning, Flood, etc)
* Intermittence's (where a fault has not manifested itself whilst under test and has to be re-worked at a later date)

In addition, where any of the above causes the product to be beyond economical repair, the product will be returned to the point of origin accompanied by a written report showing full details, supported by all available documentation which may have been supplied by the manufacturer or supplier.

If you are unsure on any of the above please don't hesitate to get in contact with us.